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RETURN POLICY: In the unlikely event that you are not happy with your Sweet Fortunes Unlimited purchase,  please let us know about the problem within 48 hours of receiving your purchase.  Full or partial refunds and store credit are decided on a case-by-case basis, but our goal is customer satisfaction.  If we have made a genuine mistake (the product was not made correctly - custom orders), we will certainly make it right.

Due to the tedious, handcrafted nature of our products, we are unable to provide refunds in cases where the product was prepared and decorated correctly, but a flavor or texture didn't meet a personal preference. Most people love our flavors, but it's impossible to predict everyone's particular taste preferences. If something has gone wrong, please let us know right away!

CANCELLATION POLICY: Please be aware that we are unable to refund deposits for cancelled custom orders with less than 10 days notice . In some, but not all cases, it may be possible for us to offer full or partial credit for a future purchase in the event of a cancellation. Amount of credit  depends on the cost of customized products that have been purchased for the cancelled order. 

As much as we would like to, we don't pay for shipping at this time. You pay the shipping cost. We use both United States Priority Shipping and FedEx. We will select the most economical option based on weight, size and shipping region. Standard orders are shipped within 3-5 business days of placing orders and will require at least 2 business days for shipping (some regions may require additional delivery time.) We encourage you to order 10 business days to 2 weeks in advance to receive in your needed time. We are not responsible for  shipping delays once packages are in the care of USPS or FedEx. 

HEAT WARNING: Items shipped from April 1st – October 30th, or shipped to warmer climates may be slightly melted due to the nature of the product. Please be advised if ordering during this time or shipping to warm climates we cannot guarantee products.